E&k2G&a5L&l3E&l1S&l0O(8U(s12h12v0s0b6T&l6D (s7BIntroduction(s0B JARVIS' (s7BSYSTEM(s0B (s7BPT(s0B SOFTWARE AND MANUAL ARE PROTECTED BY COPYRIGHT (C) 1999, 2000, 2001, JARVIS COMPUTER SOFTWARE. ALL RIGHTS RESERVED. NO DUPLICATION WITHOUT EXPRESS WRITTEN PERMISSION. (s7BSYSTEM(s0B (s7BPT(s0B is a menu driven prospecting program, offering versatility, power, and features not found on more expensive systems. Certain of these features have been written into the software to insure tools are available to increase profits. The software is designed to facilitate the tracking and management of floor tracking and prospecting data. This manual is a guide for use of this system and includes descriptions of the procedures necessary to interact with the software. Sections cover contingencies, a reference guide, helpful tips for daily routines, and a general reference. If, at any time, a problem is encountered which is not covered in this manual or not understood, you may call JARVIS COMPUTER SOFTWARE collect for assistance. (s7B1(s0B (s7B1.(s0B (s7BHARDWARE(s0B (s7BOVERVIEW(s0B The computer can be described best by listing the major components which you will be using: memory, keyboard, screen, printer, and disk drive(s). (s7BA. MEMORY (s0Bcontrols and directs data operations, via the processor or microprocessor. (s7BB. KEYBOARD (s0Bis the means by which you communicate with the computer--an input device. (s7BC. SCREEN (s0Bis the means by which the computer com- municates with the operator, how it "talks" with you--an output device. (s7BD. PRINTER (s0Bis another output device, providing more permanent records than the screen. (s7BE. DISK DRIVE(S) (s0Bis a device that stores programs on floppy or hard disk media. The descriptions below refer to two computers, NEC* and IBM* using MS DOS* and/or UNIX* operating systems. However, the information below will also apply to some other systems, such as, TI*, COMPAQ*, etc., which are operationally similar to the hardware mentioned above. In effect, this software will function with any top-of-the-line MS DOS machine configuration. (s7BKEY(s0B (s7BDESIGNATIONS(s0B (s7BAND(s0B (s7BUSAGE(s0B The keys used are listed in alphabetical order below. (s7BALT(s0B (s7BKEY (s0Bis not used. (s7BBACKSPACE(s0B (s7BKEY (s0BMoves the CURSOR (a blinking screen position indicator) left and will remove ______________________________ (s7B* (s0BRegistered Trademarks. (s7B2(s0B any characters left as it moves. (s7BCONTROL(s0B (s7BKEY (s0BThe "CTRL" key, on the left side of the keyboard, is used in conjunction with other keys to produce specific results, shown below. (s7BCURSOR (s0BIs a blinking indicator of the present screen position. (s7BCURSOR(s0B (s7BMOVEMENT(s0B (s7BKEYS (s0BAre located on the lower right of the keyboard and are either separate or included with the NUMERIC keys. The CURSOR MOVEMENT keys are used to move the blinking cursor around the screen. If the CURSOR MOVEMENT keys are part of the numeric key pad, employ the "NUM- LOCK" key at the top of the pad (IBM). Also, on IBM FUNCTION keys 7, 8, 9, and 10 are programmed to act as cursor con- trol keys, because the cursor keys are incorporated in the number pad at the right of the keyboard and it is much more convenient to operate with these in a separate location. Set the the NUM-LOCK key to NUMERIC and use the listed FUNCTION keys to move the cursor. The CURSOR MOVEMENT keys may be used to correct certain entry errors. In cases where the previous digit(s) is in error, you may use the CURSOR to backtrack and re-enter data, similar to the BACKSPACE key. However, the F1 key can be used to CLEAR the current field to speed correc- tions most of the time. (s7BDELETE(s0B (s7BKEY (s0BThe "DEL" key removes characters from the screen as it passes over them, moving left to right. (s7BENTER(s0B (s7BKEY (s0BFound on the right side of the keyboard near the numeric pad, this key is used to move from data field to data field. On compatible keyboards this is designated by a left pointing arrow just left of the number pad. There are two enter keys on some keyboards, designated RETURN and ENTER. This key does NOT save data. (s7BESCAPE(s0B (s7BKEY (s0BThe "ESC" key is at the top left or right of the keyboard. This key is used in August 1, 2001 page 3 conjunction with the menus, like a FUNCTION key. Its main use is to SAVE data and MUST be used to save data entered. (s7BFUNCTION(s0B (s7BKEYS (s0BAre at the top or left side of the keyboard and provide specific routines. (s7BF1(s0B (s7BKEY (s0BThe F1 key is used to CLEAR an entry field, so that data may be re-entered for corrections. The use of this key is the same on all screens. (s7BF5(s0B (s7BKEY (s0Bthe F5 key is used to EXIT a current working menu to the main menu. F5 is also used to exit from the main menu to the operating system. NOTE: The com- puter must NOT be turned off without first depressing F5. This may require striking the F5 key twice: once to move from a submenu to the Master menu and once more to exit to the operating system. A system prompt indicates an exit to the operating system. (s7BINSERT(s0B (s7BKEY (s0BInserts a space in the input line, so a missed character may be entered in the field without rewriting the entire line. (s7BNUMERIC(s0B (s7BKEYS (s0BTo enter numbers, use the NUMERIC keys at the right or top of the keyboard. (s7BRETURN(s0B (s7BKEY (s0BThe RETURN and ENTER key, on the right side of the keyboard, perform IDENTICAL functions, indicating field data entry completion (a particular entry on a screen, like a part number) and moving the CURSOR to the next data field. Refer to the MANUFACTURER'S USERS GUIDE provided with the computer for use with other applications. August 1, 2001 page 4 (s7B2.(s0B (s7BPURPOSE(s0B (s7BAND(s0B (s7BUSE(s0B (s7B2.1.(s0B (s7BMASTER(s0B (s7BMENU(s0B _____________________________________________________________ (s7BScreen(s0B (s7B2-1:(s0B (s7BPROSPECT(s0B (s7BTRACKING(s0B (s7BMASTER(s0B (s7BMENU(s0B (s17H SYSTEM PT, PROSPECT TRACKING SYSTEM BY JARVIS COMPUTER SOFTWARE. (C) 1999 1. PROSPECT ENTRY AND UPDATE. 2. SALESPERSON PROSPECT REVIEW. 3. REPORTS. 4. ADVERTISING CODES. 5. REBATES AND PROGRAMS. 6. MAIL MERGE FILES. FILE REBUILD OTHER 21. ADVERTISING FILE. 31. SHELL. 22. PROSPECT FILE. 23. REBATES FILE. 24. SEARCH INDEX. PLEASE CHOOSE [__] F1=CLEAR CURRENT FIELD, F5=EXIT, F6=EDIT MENU, F7=HELP. (s12H _____________________________________________________________ (s7BPURPOSE(s0B The purpose of this program is to allow easy navigation of the various parts of the prospect tracking system. The sales representatives will use program #1, "Prospect Entry and Update," primarily. The other items on the menu allow sales management to retrieve data and review the efforts of the sales representatives. (s7B5(s0B (s7BMAIN(s0B (s7BMENU(s0B (s7B1.(s0B (s7BPROSPECT(s0B (s7BENTRY(s0B (s7BAND(s0B (s7BUPDATE(s0B This program allows the modification or update of an existing prospect's record or the creation of a new record. This is the heart of the system. The name, city, salesperson, phone numbers, and other vital information are recorded here. Use this program to print the take-away documents. (s7B2.(s0B (s7BSALESPERSON(s0B (s7BPROSPECT(s0B (s7BREVIEW(s0B Use this program to review the active prospects for a par- ticular salesperson. The screen allows quick and easy access of prospects without the repeated need to search for the prospects. (s7B3.(s0B (s7BREPORTS(s0B The Daily Work Plan, The Manager's Work Plan Recap and The Summary or Sales Performance are printed here. (s7B4.(s0B (s7BADVERTISING(s0B (s7BCODES(s0B Select this program to enter new advertising codes or to up- date existing advertising codes. Advertising codes are at- tached to each prospect as a means of tracking advertising effectiveness. (s7B5.(s0B (s7BREBATES(s0B (s7BAND(s0B (s7BPROGRAMS(s0B Rebates and dealer cash are recorded in this screen. The dollar amount, programs ID, descriptions, effective date and expiration date are recorded. (s7B6.(s0B (s7BMAIL(s0B (s7BMERGE(s0B (s7BFILES(s0B Select this program to allow the exporting of the data from System PT to another software program such as Microsoft Mail Merge. (s7B21.(s0B (s7BREBUILD(s0B (s7BADVERTISING(s0B (s7BFILE(s0B Use this program if the advertising file becomes damaged or the advertising files retrieval doesn't seem to work correctly. August 1, 2001 page 6 (s7B22.(s0B (s7BREBUILD(s0B (s7BPROSPECT(s0B (s7BFILE(s0B The prospect file should rarely need rebuilding, but if it does, use this program. The prospect file is indexed on the ID and the index is only used as a unique identifier. Use this program if the prospect file becomes damaged or the prospect files retrieval doesn't seem to work correctly. (s7B23.(s0B (s7BREBUILD(s0B (s7BREBATES(s0B (s7BFILE(s0B Rebates and dealer cash are combined into one file. This reduces the number of different lookups the programs must do and speeds the processing. Use this program if the rebates file becomes damaged or the rebates files retrieval doesn't seem to work correctly. (s7B24.(s0B (s7BREBUILD(s0B (s7BSEARCH(s0B (s7BINDEX(s0B You can search the prospect file by first name, last name, company, city, salesperson's code, or status. You should probably rebuild this index periodically. Maybe rebuild it once per month. (s7BFUNCTION(s0B (s7BKEYS(s0B The fkeys (function keys) at the top or side of the keyboard have the following functions: (s7BF1 (s0Bclears the data entry field under the cursor. (s7BF3 (s0Ballows the programing of F-keys F8 through F12. (s7BF5 (s0Breturns the system to the master menu. (s7BF6 (s0Ballows the editing of configuration files. (s7BF7 (s0Bdisplay help screen. (s7BFIELDS(s0B Enter the one or two digit choice or execute some spe- cial function using a function key. August 1, 2001 page 7 (s7BF6-EDIT(s0B (s7BMENU(s0B (s7B1.(s0B (s7BINTERMODULE(s0B (s7BCOMMUNICATION(s0B (s7BFILE(s0B Edit this file to change the configuration of the system. The default editor is vi. The information in this file consists of lines contain- ing a "#" followed by a tag from the list below. The lines after the tag may contain the information it describes. (s7B#fi_path (s0Bis the path to the finance and insurance system. For example /u/system.fi (s7B#management (s0Bare the login names of the people who can change the status of the prospect from active to drop. Put all the user names on one line, separated by spaces. If a user is logged on as someone not in this list, the F3 Status option will not be available on the Prospect Tracking screen. (s7B#print_menu (s0Bis the actual menu and forms from screen 3 of the prospect screens (arrived at by pressing F6 from screen 2). The menu entries are pairs of lines. The first line in the pair is the wording of the menu item and the second line is the form to be printed. (s7B#security (s0Bswitches on security. Follow this division with the menu item number and the logins that are allowed to use it. Example, only dave, nick and clare would be allowed to use program #1 if this line where present. 1 dave nick clare (s7B#editor (s0Bon the line following this division put the name of the editor you wish to use such as "sle.exe". There are several other divisions that are used by the Mail-Merge program to remember what was entered on the screen. It is not useful to change them manually, so they are not documented here. August 1, 2001 page 8 (s7B2.2.(s0B (s7BPROSPECT(s0B (s7BENTRY(s0B (s7BAND(s0B (s7BUPDATE(s0B _____________________________________________________________ (s7BScreen(s0B (s7B2-2:(s0B (s17H LOOK UP PROSPECT BY JARVIS COMPUTER SOFTWARE (C) 1999 +----------------------------------------------------+ LAST NAME: ____________ |Enter 3 or more characters of the last name. | FIRST NAME: ____________ |This search will include both buyer and co-buyer. | COMPANY: ____________ | | CITY: ____________ |Leave this field blank to skip this search. | SALES REP: ___ | | STATUS: ______ | | +----------------------------------------------------+ SELECT (99=NEW): OF TOTAL PAGE OF F1=CLEAR CURRENT FIELD, F2=NEXT, F4=PREVIOUS, F5=EXIT, F7=HELP. (s12H _____________________________________________________________ (s7BPURPOSE(s0B The purpose of this program is to easily find a prospect that has already been entered into the system or easily add a propect to the system. (s7BFUNCTION(s0B (s7BKEYS(s0B The fkeys (function keys) at the top or side of the keyboard have the following functions: (s7BF1 (s0Bclears the data entry field under the cursor. (s7BF3 (s0Ballows the programing of F-keys F8 through F12. (s7BF5 (s0Breturns the system to the master menu. (s7BF7 (s0Bdisplay help screen. (s7BESC (s0Bsaves the data or starts the report. Special functions to this program: (s7BF2 (s0Bwill page forward the list of prospects. (s7BF4 (s0Bwill page backward the list of prospects. August 1, 2001 page 9 (s7BFIELDS(s0B (s7BLAST(s0B (s7BNAME(s0B Enter three or more characters of the last name. The more characters you enter the smaller the list of matching records. To look up the last name of "Johnson", you could enter "JOH". If you do you could end up with "Johns", "Johanson","Johnsen", as well as "Johnson". If you are un- sure of the spelling, then entering less letters is actually an advantage. (s7BFIRST(s0B (s7BNAME(s0B Enter three or more letters of the first name. Again the more letters you enter, the smaller the list. First name lookup is not usually recommended because of the smaller number of common first names than last names. (s7BCOMPANY(s0B Enter three or more letters of the company name. This must be the letters of the first word in the company name. If you entered in the prospect record, "THE BIG TOOL COMPANY", then you would look it up using "THE". Do not use "BIG" or "TOO". (s7BCITY(s0B Enter three or more letters of the city name. This must be the letters of the first word in the city name. If you entered in the prospect record, "NEW YORK" then you must look it up using "NEW". (s7BSALES(s0B (s7BREP(s0B Enter all three letters of the salesperson's code. This will not lookup on partial codes. All of the records with that salesperson will be displayed. (s7BSTATUS(s0B Enter the first three letters of the status code. The status codes allowed are "ACTIVE", "SOLD", and "DROP". August 1, 2001 page 10 (s7BUSE(s0B When you a found the prospect you are looking for enter the number in the select field. If you do not find the prospect you are looking for then enter "99" in the select field to indicate that the prospect is new to the system. _____________________________________________________________ (s7BScreen(s0B (s7B2-3:(s0B (s7BSALES(s0B (s7BPROSPECT(s0B (s7BTRACKING(s0B (s7B#1(s0B (s17H SALES PROSPECT TRACKING BY JARVIS COMPUTER SOFTWARE (C) 1999. SALESPERSON: JES ID # 000124 STATUS ACTIVE NEXT CONTACT DATE: 11-13-99 UP-TYPE: U LAST CONTACT DATE: 11-12-99 ADVERTISING SOURCE: WALK ORIGINAL CONTACT DATE: 11-12-99 FIRST LAST BUYER: Clare_______________ Jarvis______________ CITY: Winona____________ ADDRESS: ______________________________ STATE: __ ZIP: __________ CO-BUYER: ____________________ ____________________ COMPANY: ____________________________________________________ PHONE: (H):(507) 454-2575 (W):(___) ___-____ X _____ (C):(___) ___-____ (F):(___) ___-____ EMAIL: ________________________________________________________________________ STOCK #: ___3677 YEAR: 97 MAKE: CHRY MODEL: CIRRUS__ COLOR: DK_CHSNT TRADE 1 TRADE 2 TRADE-IN YEAR: __ __ TRADE-IN MAKE: ____ ____ TRADE-IN MODEL: ________ ________ TRADE-IN MILES: _________ _________ APPRAISAL DATE: __-__-__ __-__-__ TRADE-IN ACV: _________ _________ COLOR: ________ ________ BODY: ________ ________ F1 = CLEAR FIELD, F2=NEXT SCREEN, F3=ADD'L, F5=EXIT, F7=HELP, ESC=SAVE DATA. (s12H _____________________________________________________________ (s7BPURPOSE(s0B The purpose of this program is to allow entry of prospect data or to update the data of a prospect. There are two screens of data. To access the second screen press the F2 key. August 1, 2001 page 11 (s7BFUNCTION(s0B (s7BKEYS(s0B The fkeys (function keys) at the top or side of the keyboard have the following functions: (s7BF1 (s0Bclears the data entry field under the cursor. (s7BF5 (s0Breturns the system to the master menu. (s7BF7 (s0Bdisplay help screen. (s7BESC (s0Bsaves the data. Special functions to this program: (s7BF2 (s0BPress F2 key to switch to page 2. (s7BF3(s0B (s7BS (s0BPress F3 S to change the prospect's status, if you are authorized to do so. (s7BF3(s0B (s7BA (s0BPress F3 then 'A' to access the advertising codes. (s7BF3(s0B (s7BR (s0BPress F3 then 'R' to access the sales rep codes. (s7BF3(s0B (s7BN (s0BPress F3 then 'N' to access the new vehicle inventory. (s7BF3(s0B (s7BU (s0BPress F3 then 'U' to access the used vehicle inventory. (s7BF3(s0B (s7BT (s0BPress F3 then 'T' to transfer prospect information to System F & I. (s7BF3(s0B (s7BF (s0BPress F3 then 'F' to program fkeys F8 through F12. (s7BFIELDS(s0B (s7BSALESPERSON (s0BEnter the three character code assigned to each salesperson. This is usually his initials. (s7BNEXT(s0B (s7BCONTACT (s0Bis the date that you will contact the prospect next. This is required. (s7BLAST(s0B (s7BCONTACT (s0Bis the date you last contacted the prospect. This is required. (s7BORIG(s0B (s7BCONTACT (s0Bis the date you originally made contact with the prospect during this buying or shopping cycle. This is required. Do not use any date August 1, 2001 page 12 that refers to the last time they purchased a car from you. (s7BUP-TYPE (s0Bis the type of contact. An "Up" is a prospect who walks into the dealership, having been attracted to the dealership by advertising or passing through the area. A "rePeat" is a customer that has previously purchased a vehicle at the dealership. A "Referral" is prospect that was referred to the dealership. The allowed up types are "U", "P", and "R". (s7BBUYER (s0BEnter the the first and last name of the buyer. The first and last name is required unless you fill in the company name. (s7BCOMPANY (s0BYou may enter the company name. If the com- pany name is entered then the buyer is not required but is very useful. (s7BPHONE (s0B(H) is home phone, (W) is work phone with op- tional extension, (C) is cell phone and (F) is fax number. One phone number is required. (s7BEMAIL (s0Bis the email address for recontacting the prospect. An email address consists of two parts. The first part before the "@" is the addressee and the second part after the "@" is the domain. An example is "jarvis@jarviscomputer.com". Notice that the email address is all in lower case letters. It doesn't have to be all lower case but typically is all lower case. The case of the letters is important. Someday this system will be able automatically to send email to various prospects. (s7BSTOCK(s0B (s7B# (s0Bis the stock number of the vehicle in your inventory the prospect is considering. This is not required. If you do not have what the prospect wants then fill in the make, model, year, and color fields that follow. (s7BTRADE (s0BYou may enter the information for up to two trade-in vehicles. The ACV is the appraised value of each vehicle. If this figure is entered then be sure to enter the appraisal date. All other fields are self-explanatory. August 1, 2001 page 13 (s7BUSE(s0B There are two ways to get to this program. You can select #1 on the master menu, which takes you to the Look-Up Prospect screen (see section 2 of this manual). You then select the prospect, or choose to enter a new prospect by typing 99 in the Look-up screen's Select field. The other way to get to the Prospect Tracking screens is to select #2 on the master menu, enter your Sales Rep code, press Escape, and select a prospect from the list. Once you are in the Prospect Tracking screens, you can enter or update the information, press Escape to save it, or press F6 (on the second screen) to print various documents. _____________________________________________________________ (s7BScreen(s0B (s7B2-4:(s0B (s7BSALES(s0B (s7BPROSPECT(s0B (s7BTRACKING(s0B (s7BSCREEN(s0B (s7B2(s0B (s17H SALES PROSPECT TRACKING SCREEN 2 RETAIL AGE OF UNIT 41 STICKER PRICE: 19295.00 19295.00 INVOICE/COST: 18000.00 MARKUP: __1295.00 DEALER CASH: (_____0.00) REBATES: (_____0.00) ( 0.00) ACCESSORY(S): _____0.00 0.00 SERVICE CONTRACT: _____0.00 0.00 DEAL PRICE 19295.00 TRADE-IN ACV(S) ( 0.00) ( 0.00) TRADE DIFFERENCE 19295.00 19295.00 NOTES: ________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ F6=PRINT FUNCTIONS. F3=ADD'L & MOVE TO DEAL. ESC=SAVE DATA. F1=CLEAR CURRENT FIELD, F4=PREVIOUS SCREEN, F5=EXIT. (s12H _____________________________________________________________ (s7BPURPOSE(s0B The purpose of this program is to compute the basic deal and attach any notes that you might have about, the prospect, the trade or the deal. August 1, 2001 page 14 (s7BFUNCTION(s0B (s7BKEYS(s0B The fkeys (function keys) at the top or side of the keyboard have the following functions: (s7BF1 (s0Bclears the data entry field under the cursor. (s7BF5 (s0Breturns the system to the master menu. (s7BF7 (s0Bdisplay help screen. (s7BESC (s0Bsaves the data or starts the report. Special functions to this program: (s7BF3(s0B (s7BD (s0BPress F3 then 'D' to look up the program number and amount of dealer cash. (s7BF3(s0B (s7BR (s0BPress F3 then 'R' to look up the program number and amount of the rebate. (s7BF3(s0B (s7BT (s0BPress F3 then 'T' to transfer prospect information to System F & I. (s7BF3(s0B (s7BF (s0BPress F3 then 'F' to program fkeys F8 through F12. (s7BF5 (s0B (s7BFIELDS(s0B (s7BSTICKER(s0B (s7BPRICE (s0Bis non-enterable if a stock number was input on screen 1 but is avaiable for input if a stock number was not input on screen 1. Enter the dollar amount with the point '.' separat- ing dollars and cents. (s7BINVOICE/COST (s0Bis non-enterable if a stock number was input on screen 1 but is available for input if a stock number was not input on screen 1. Enter the dollar amount with the point '.' separat- ing dollars and cents. (s7BMARKUP (s0Bis the dollar amount of the gross margin you wish to make on this vehicle. (s7BDEALER(s0B (s7BCASH (s0Bis entered when available. You may press F3 'D' to help you lookup the appropriate amount. (s7BREBATES (s0Bis entered when available. You may press F3 'R' to help you lookup the appropriate amount. August 1, 2001 page 15 (s7BACCESSORY(S) (s0Bis the retail dollar amount of the additional equipment you will add to vehicle to suit it to the prospect. (s7BSERVICE(s0B (s7BCONTRACT (s0Bis the retail dollar amount of the service contract you will sell with the vehicle. (s7BOTHER (s0BAge of the unit, deal price, trade A.C.V. and trade difference are calculated fields. (s7BNOTES (s0Benter anything you want into the notes. This is for your use and the system does not use it in any manner except to store this information for you. All other fields are self-explanatory. (s7BUSE(s0B This is a continuation of the previous screen. See the previous section for use. _____________________________________________________________ (s7BScreen(s0B (s7B2-5:(s0B (s7BPRINT(s0B (s7BPROSPECT(s0B (s7BDOCUMENTS(s0B (s17H PRINT PROSPECT DOCUMENTS BY JARVIS COMPUTER SOFTWARE (C) 1999 1. TAKE AWAY DOCUMENT 2. APPRAISAL 3. NOTES 4. SOLD PLEASE CHOOSE [__] F1=CLEAR CURRENT FIELD, F3=ADD'L FUNCTIONS, F4=PREVIOUS, F5=EXIT, F7=HELP. (s12H _____________________________________________________________ (s7BPURPOSE(s0B The purpose of this program is to make it easy to print pending sale info for yourself, the prospect, the appraiser, and the sales manager. August 1, 2001 page 16 (s7BFUNCTION(s0B (s7BKEYS(s0B The fkeys (function keys) at the top or side of the keyboard have the following functions: (s7BF1 (s0Bclears the data entry field under the cursor. (s7BF3-E (s0Ballows the editing of the forms that will print. (s7BF3-D (s0Btells the program to print the tag names rather than the data. (s7BF3-F (s0Ballows the programing of F-keys F8 through F12. (s7BF4 (s0Breturns you to the previous data entry screen. (s7BF5 (s0Breturns the system to the master menu. (s7BF7 (s0Bdisplay help screen. (s7BESC (s0Bstarts the report. (s7BFIELDS(s0B Enter the number of the document you want to print in the "Please Choose" field. (s7BUSE(s0B You arrive at this screen by pressing F6 from the second screen of Prospect Tracking program. In normal use, simply select the form to print and hit Escape. Press F4 to go back to Prospect Tracking or F5 to go to the main menu. The format of the printout can be changed and debugged using the F3 Edit and Debug options. August 1, 2001 page 17 (s7BIndex(s0B (s7B18(s0B (s7BSystem(s0B (s7BPT(s0B (s7BTable(s0B (s7Bof(s0B (s7BContents(s0B Introduction .............................................. 1 1. HARDWARE OVERVIEW ...................................... 2 2. PURPOSE AND USE ........................................ 5 2.1. MASTER MENU .......................................... 5 2.2. PROSPECT ENTRY AND UPDATE ............................ 9 Index .................................................... 18 (s7Bi(s0B E&k2G&a5L&l3E&l1S&l0O(8U(s12h12v0s0b6T&l6D (s7BIndex(s0B Hardware........................................2 Key Usage, Keyboard.............................2 System Hardware.................................2 (s7B19(s0B